The On-going Support & Maintenance Service is provided as a monthly subscription service where both automated and manual site checks are performed on a regular basis to ensure the site and its associated modules, plug-ins, add-ons, processes, etc. are running smoothly and trouble free at nominal fee of $15 a month (+GST).
In the event of major issues that affect the site in a negative manner and access to the site is severely restricted, or cut off completely, an investigation will be conducted at the earliest possible time and the findings will be communicated to you with any recommended immediate course of action.
Additional support fees may apply if troubleshooting & resolution efforts extend beyond one hour, where the fault cannot be directly linked to any action (or lack thereof) on my part.
While every possible attempt will be made to ensure a quick and painless resolution, if additional hours are indeed required beyond the first hour, these will be charged at a rate of $30 per hour (+GST). You will however, be notified for approval prior to any further work being carried out.
In the unlikely event that a failure can indeed be linked to something I did (or did not do) while performing my regular support & maintenance duties, no additional costs will be incurred on your part to get things back up and running.
This assumes you're able to handle all the necessary regular maintenance & troubleshooting tasks required to keep the website up and running on your own.
Great! Once we get the site is up and running, we will work out a suitable time to set up a training session to help get you familiarised with all the necessary regular maintenance tasks required to keep the site up and running smoothly.
